Today in 60 seconds

  • Hasbro said the US Department of Homeland Security’s use of Optimus Prime was unauthorized and did not represent the company. Its statement invoked the character’s values without ever naming Trump or DHS.

  • It’s a reasonable way to correct an association, but it can still be read as taking a political side.

  • Before responding to a politicized use of a brand asset, decide whose trust you are protecting, whether you would apply the same rule to someone else, and what you are prepared to do if the use continues.

  • Plus, Oracle sent the same exact 6 am layoff email word-for-word that it was criticized for back in March to employees yesterday.

Hasbro defends Optimus Prime

DreamWorks LLC/Paramount; Chip Somodevilla/Getty 

Imagine that a federal agency has just put your most beloved brand character into a deportation-focused social campaign, your fans are angry, one of the images has a real accused man in it, and you have a product launch next week. Do you speak up and, if so, how much do you say?

That’s what the Hasbro comms team faced last week.

Last Wednesday, the Department of Homeland Security posted AI-generated images of Optimus Prime on X, one styled as a movie poster titled "Transformers: Age of Deportation," with DHS insignia and an ICE marking on the character's chest. A second image put Optimus opposite a bearded Sikh man over the words "Self-deport or find out" and "Get off our roads, you don't know how to drive Mr. Singh".

On Thursday, Hasbro issued a statement on Instagram saying, "Optimus Prime is a beloved character who represents humility, leadership, compassion and justice. Hasbro is aware of the recent posts using his likeness. These posts were done without permission and do not represent the Transformers brand or Hasbro."

Notice the order of operations in that statement. Hasbro leads with what the character stands for and only then says the posts weren't authorized. The company could have stopped at "we had nothing to do with this." It could also have said nothing and waited for the news cycle to move on. Instead, it reminded fans what Optimus stands for and then kept its own role in the argument as small as it possibly could.

So the first question is whether Hasbro needed to say anything at all. The administration has already used Halo art to recruit ICE agents and Pokémon cards for arrest videos, and a DHS spokesperson told The Hill it will "reach people where they are with content they can relate to and understand, whether that be Halo, Pokémon, Lord of The Rings, or any other medium." And speaking up has a mixed record; when Tetris objected to the White House's "Build the Wall" game last week, the game came down; when Hasbro objected, one image came down but the poster stayed up.

Hasbro's version of the calculus, as best I can reconstruct it, is that the association was unusually expensive last week. Peter Cullen, who voiced Optimus Prime for more than 40 years, died on August 26, two weeks before the posts went up, so the fan base was already raw. And the company is about to start a 40th anniversary theatrical run of The Transformers: The Movie, in theaters Sept. 17 - 22, with a short film featuring Cullen's final performance. It needs those same fans buying tickets this week. The image was also tied to accusations of racism which is a different thing from a political party simply borrowing your mascot.

On the other side, Hasbro has more to lose from an argument with this administration than one might think. About half of its US toys and games were coming out of China when the tariffs hit last year; the company is racing to get that under 30 percent by the end of this year, and CEO Chris Cocks has already had to tell investors that tariffs mean higher prices, lower profits and possible job losses. It booked $17.7 million in tariff costs in the first half of 2026 alone so this is a company that can't afford to become a target. So yes, it spoke, but it didn't name DHS, didn't threaten anything, and didn't say the word "racist."

The "Mr. Singh" image came down on Thursday, the same day Hasbro issued its statement. The "Age of Deportation" poster, ICE marking and all, was still on DHS's X account on Tuesday afternoon, six days later. So whatever Hasbro's statement did, it didn't remove the likeness the company objected to. And the deletion may not be cause and effect anyway; it never said why the post came down and when reporters asked whether Hasbro had requested a takedown, a DHS spokesperson called the question "nonsensical drivel."

The decision calculus behind a public statement

We don't know details of Hasbro's internal decision-making here but if you find yourself in a similar situation, I'd start with three questions: are people attributing this to us, what would speaking set in motion, and what would count as enough?

The first one needs evidence, not vibes. Source and reach both matter here. A fan meme and an official government campaign are different problems and if the image hasn't reached your customers yet, a public statement just draws their attention to it unnecessarily. You don’t need to spend a media cycle condemning something nobody has seen. So before recommending anything, find out who is actually seeing it outside your leadership team. "People are angry online" tells your CEO nothing. "Four of our retail partners have asked whether we approved this" is data you can act on.

Then get clear about the specific objection you're making. Correcting the impression that we participated, asking for the material to come down, and saying the message conflicts with our values are three different statements, and each sets a different expectation for what happens next.

And lastly, what are you trying to achieve? A removal, a public record that you weren't involved, or reassurance for partners? Those are three different outcomes with different communications approaches.

One test worth running is whether you could explain the same decision if a different party, government or cause had used the character? You don't have to treat every social post identically but you do have to know which differences you'd point to, whether that's apparent endorsement, reach, the context of the use, or a conflict with something the brand has publicly committed to.

Oracle sent the same layoff email twice

At about 6 am yesterday morning, Oracle employees in the US opened an email from "Oracle Leadership." It read, in part, "After careful consideration of Oracle's current business needs, we have made the decision to eliminate your role as part of a broader organizational change. As a result, today is your last working day."

If that looks familiar, it's because it's the same exact wording, the same exact signature and the same day-of access cut Oracle used on March 31, when this newsletter called the first round an internal communications vacuum. This time the logins died around 4 am EST. Some people found out they lost their jobs from a login screen.

Now the email copy was cut-and-paste but everything around the email has changed. Business Insider reported in mid-August that managers had been told to identify roles and cut payroll before September 1; the date passed without incident. On September 10, Oracle reported cloud infrastructure revenue up 121 percent and a $664 billion backlog. On September 11 it added $700 million to its restructuring bill, now $2.8 billion, for "additional actions that we expect to take." Then came the cut-and-paste Monday layoff email. Now, Oracle hasn't said how many jobs are impacted, hasn't said whether it's finished, hasn't responded to requests for comment.

Here's the communications point.

That email had one job which is to put the cuts inside a strategy. Why now, why these teams, what the company that's left is for? Oracle had a full earnings cycle of material to fill in the blanks… and still sent the same blanks. Nobody forgets to explain a layoff twice, I believe the identical text is the proof that no explanation is the policy, and the people still there likely read it that way.

If your company cuts in waves, the second message has to say why now, why these areas, what changes for the team that's left, and what happens next. If leadership can't answer, then at least articulate what would have to be true to know. Anything you've told investors about headcount, your people should hear first.

CCO Global Watch

  1. Novo Nordisk is now "Novo." On Monday the Danish drugmaker dropped half its name, unveiled "Lasting Health Starts Now" and a four-principle culture code that opens with "Customer Obsession", one week before it tells investors the actual strategy at its Capital Markets Day on September 21. Watch whether Sunday's numbers sound like "focus, speed and impact."

  2. Microsoft answered the AI question with a set of rules. A day after Nadella posted on X that superintelligence "not helping humanity and under human control" is "not worth pursuing," Microsoft published a draft code of conduct for its own models (opening line "people matter more than AI") and is giving it six weeks of public comment.

  3. Chubu Electric's apology came with a price. The president and chairman of Japan's third-largest utility announced Monday they’ll both resign September 30 after an outside panel found years of manipulated earthquake data for two Hamaoka reactors and withdrew the restart applications the manipulation was meant to win, in the same press conference. "Regaining public trust is our top priority," said president Kingo Hayashi.